Auto-Owners Ranks Highest in Satisfying Auto Insurance Customers with the Claims Process
31 December 1969, Article added 42 years 4 months ago, InsuranceHeadlines.com
Managing expectations, showing empathy, ensuring convenient service, and effective communication are key themes in enhancing overall insurance customer satisfaction with the claims process, according to the J.D. Power and Associates “2008 Auto Claims Satisfaction Study” released Oct. 29.
The study measures the experiences of auto physical damage claimants by ...
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